The ISO/IEC 20000 Internal Auditor Certification™ (I20000IA™) is designed for IT professionals, auditors, consultants, and service managers who want to develop the skills to plan, conduct, and report internal audits of IT Service Management Systems (ITSMS) based on the ISO/IEC 20000 standard.
It’s ideal for those involved in IT governance, service delivery, or quality assurance, seeking to ensure that their organization’s IT services comply with international standards and best practices.
 
This certification provides a solid foundation for professionals who aim to support continual improvement and contribute to ITSM audit programs within their organizations.