Certiprof ISO/IEC 20000 Internal Auditor - I20000IA™

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The ISO/IEC 20000 Internal Auditor Certification (I20000IA™) provides professionals with the knowledge and skills necessary to conduct effective internal audits of a Service Management System (SMS) based on the globally recognized ISO/IEC 20000-1 standard. This certification focuses on mastering audit principles, managing an audit program, and ensuring organizational compliance to maintain high-quality IT service delivery and continuous improvement.

Key Exam Areas:

  • ISO/IEC 20000-1 Standard: Understanding the requirements for a Service Management System (SMS).

  • Auditing Principles: Mastering the guidelines of ISO 19011 for management system auditing.

  • The Audit Program: Planning, conducting, reporting, and following up on internal audits.

  • SMS Compliance & Maintenance: Evaluating system effectiveness and driving continual service improvement.

Globally Recognized Certification

✓ All study materials are included

Who is this for?

The ISO/IEC 20000 Internal Auditor Certification™ (I20000IA™) is designed for IT professionals, auditors, consultants, and service managers who want to develop the skills to plan, conduct, and report internal audits of IT Service Management Systems (ITSMS) based on the ISO/IEC 20000 standard.


It’s ideal for those involved in IT governance, service delivery, or quality assurance, seeking to ensure that their organization’s IT services comply with international standards and best practices.

 

This certification provides a solid foundation for professionals who aim to support continual improvement and contribute to ITSM audit programs within their organizations.

What you get

  • Certiprof ISO/IEC 20000 Internal Auditor - I20000IA™
  • Digital Certification 
  • Digital Badge by Credly
  • Verifiable PDF Certificate
  • Free Retake Guarantee

Exam format

  • Number of Questions: 40
  • Type: Multiple Choice / Multiple Answer
  • Duration: 60 minutes
  • Passing Score: 80%
  • Language: English
  • Delivery: Online, available 24/7

Renewal policy

To keep your certification active beyond 2 years:

 

  • Submit Continuing Professional Development (CPD) credits through approved activities.
  • Pay a renewal fee of US$ 100.
  • Your certification will be extended for an additional 2 years.

Payment & Security

Payment methods

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Certiprof ISO/IEC 20000 Internal Auditor - I20000IA™

Valid for 3 years.

Digital Badge 

by Credly

Share instantly on
LinkedIn and social media.

Verifiable 

PDF Certificate

Print-ready, with unique verification code.

Free Retake 

Guarantee

One free retake within 6 months if you don’t pass.

Certifications with Global Impact

Choosing Certiprof® means earning a certification badge that is recognized by professionals and employers in over 80 countries worldwide. With over 2,000,000 certified professionals in our global community, you're investing in a credential that truly stands out.

 

You'll earn Professional Development Units (PDUs) and maintain a badge that proves your commitment to staying sharp and relevant. This is how Certiprof® ensures your skills evolve with the market.

GET CERTIFIED NOW

EXAM FORMAT

Number of Questions: 40

Type: Multiple Choice / Multiple Answer

Duration: 60 minutes

Passing Score: 80%

Language: English

Delivery: Online, available 24/7

YOUR CERTIFICATION JOURNEY

Renewal Policy

To keep your certification active beyond 2 years:

 

• Submit Continuing Professional Development (CPD) credits through approved activities.

 

• Pay a renewal fee of US $100.

 

• Your certification will be extended for an additional 2 years.

Who is This For?

The ISO/IEC 20000 Internal Auditor Certification™ (I20000IA™) is designed for IT professionals, auditors, consultants, and service managers who want to develop the skills to plan, conduct, and report internal audits of IT Service Management Systems (ITSMS) based on the ISO/IEC 20000 standard.


It’s ideal for those involved in IT governance, service delivery, or quality assurance, seeking to ensure that their organization’s IT services comply with international standards and best practices.

 

This certification provides a solid foundation for professionals who aim to support continual improvement and contribute to ITSM audit programs within their organizations.

Why Choose Certiprof?

Continuous Recognition — Stay relevant with CPDs and updated badges every 2 years.

 

Global Trust — Over 2,000,000 professionals certified in 80+ countries.

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